LifeWay Credit Union
Online Services Survey

Please help us improve your credit union service by answering the following questions.

1. How do you rate the overall service you receive from LifeWay Credit Union?

Excellent
Good
Fair
Poor

2. Will you use LifeWay Credit Union again for your financial service needs?

Definitely Will
Probably Will
Don't Know
Probably Not
Definitely Not

3. Will you recommend LifeWay Credit Union to others for their financial service needs?

Definitely Will
Probably Will
Don't Know
Probably Not
Definitely Not

4. How do you rate your satisfaction with our website (products and services, site freshness, user friendliness)?

Excellent
Good
Fair
Poor

5. Which of the following website features have you used? (choose all that apply)

MasterCard Online Account Access
Co-Op Network (surcharge-free ATMs)
MoneyTower Network (surcharge-free ATMs)
Online Loan Application
Order Checks Online
Online Bill Pay
Statement Express

6. How can we improve our website?


7. Do you use Virtual Branch to access your LifeWay CU accounts?

Yes
No

8. How can we improve LifeWay CU's Virtual Branch?


9. How did you first learn about LifeWay CU's Virtual Branch?

Saw It When Visiting the Credit Union's Website
Read About It In the Credit Union's Newsletter
Credit Union Employee Told Me About It
Read About It In a Poster or Brochure
Family Member or Co-Worker Told Me About It

10. How long have you been using LifeWay CU's online services?

Less Than One Year
One-Two Years
Two-Three Years
Four Years or More

11. How many times have you visited LifeWay CU's website in the last 30 days?

One-Two Times
Three-Five Times
More Than Five Times

12. Your age group is?

13. Please give us your email address. 
LifeWay CU does not share or sell member information.